HELP CENTER
Welcome to The Lekki Gift Co.
We are here to make gifting effortless, thoughtful, and seamless. Below are answers to commonly asked questions.
ORDERS & GIFTING
How do I place an order?
Orders can be placed directly on our website. Simply select your gift box or items, add to cart, and proceed to checkout. You may also place orders via our customer service channels.
Can I customise a gift box?
Yes. We offer custom gifting options. You can select from available items or speak with our team to curate a box tailored to your needs and budget.
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Do you offer corporate gifting?
Yes. We specialise in corporate gifting solutions for organisations of all sizes. This includes bulk orders, branded items, and curated gift sets.
For enquiries, please contact us directly.
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Can I include a message with my gift?
Yes. You can include a personalised message at checkout, and we will include a gift card with your order.
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### DELIVERY
How fast is delivery?
We offer same-day delivery within Lagos. Orders are typically processed and dispatched within hours, depending on order time and location.
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Do you deliver outside Lagos?
Yes. We deliver nationwide via trusted logistics partners. Delivery timelines vary depending on the destination.
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Can I schedule a delivery?
Yes. You can select a preferred delivery date at checkout or inform our team when placing your order.
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What happens if the recipient is unavailable?
Our delivery team will attempt to contact the recipient. If delivery is unsuccessful, a redelivery may be arranged and additional charges may apply.
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PRODUCTS & AVAILABILITY
Will my order look exactly like the pictures?
We aim to deliver products as shown. However, in rare cases where an item is unavailable, we may substitute it with a similar item of equal or higher value while maintaining the overall quality and presentation.
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Do you sell individual items?
Yes. While we specialise in curated gift boxes, many items are also available for individual purchase in-store and online.
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PAYMENTS
What payment methods do you accept?
We accept secure online payments via card, bank transfer, and other available payment options at checkout.
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RETURNS & SUPPORT
Can I return an item?
Returns are only accepted for damaged or incorrect items. Please refer to our Refund & Returns Policy for full details.
How do I report an issue with my order?
Please contact us within 24 hours of delivery with your order details and supporting photos or videos.
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CONTACT US
For further assistance, please contact:
📧 [email protected]
📍 4 Oluwakayode Jacobs Street, Lekki Phase 1
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We are always happy to help and ensure you have a great gifting experience.