DELIVERY & RETURN POLICY

—

DELIVERY

At The Lekki Gift Co., we are committed to delivering your gifts quickly, safely, and beautifully.

—

LAGOS DELIVERY

– Same-day delivery is available within Lagos
– Orders are typically processed and dispatched within a few hours
– Delivery timelines depend on order time, location, and traffic conditions

—

NATIONWIDE DELIVERY

– We deliver across Nigeria via trusted logistics partners
– Delivery timelines vary based on destination
– Tracking information will be provided where applicable

—

SCHEDULED DELIVERY

Customers may request a preferred delivery date when placing an order.
While we do our best to meet all requested dates, delivery times are not guaranteed and may be affected by external factors.

—

DELIVERY CONDITIONS

– The recipient must be available to receive the order
– Our delivery team may contact the recipient to confirm availability
– If delivery is unsuccessful, a redelivery may be arranged at an additional cost

—

DELAYS

While we aim to deliver within the stated timelines, delays may occur due to:
– Traffic conditions
– Weather
– High order volumes
– Third-party logistics issues

We are not liable for delays caused by circumstances beyond our control.

RETURNS

Due to the nature of our products, returns are limited.

We only accept returns under the following conditions:
– Item received is damaged
– Wrong item was delivered

All return requests must be made within 24 hours of delivery.

—

NON-RETURNABLE ITEMS

We do not accept returns for:
– Perishable goods
– Personal care items
– Customised or branded products
– Items returned in used or damaged condition (not caused by us)

—

REFUNDS & REPLACEMENTS

Where a return is approved, we may offer:
– Replacement of the item
– Store credit
– Refund (where applicable)

—

IMPORTANT NOTES

– Delivery fees are non-refundable
– Customers may be responsible for return shipping costs unless the issue was due to our error
– We aim to ensure every order arrives in excellent condition and creates a great experience

—

For delivery or return enquiries, please contact:

📧 [email protected]
📍 4 Oluwakayode Jacobs Street, Lekki Phase 1

—

We are committed to making every gifting experience seamless and memorable.